Refund Policy

1. Overview

At JA Consultancy, we are committed to transparent, professional service delivery. Because our offerings comprise tailored professional advisory and custom B2B research, the following refund rules apply to our services.

2. HR Consultancy Refunds

For the HR Consultancy service (€450):

• Full Refund: If a cancellation request is submitted in writing at least 48 hours prior to your scheduled diagnostic consultation session, you will receive a 100% refund of the service fee.
• Rescheduling: Sessions may be rescheduled up to 24 hours prior to the appointment at no additional charge.
• Post-Consultation: Once the diagnostic consultation has taken place or custom advisory documentation has been delivered, the service fee is non-refundable.

3. Lead Generation Service Refunds

For Lead Generation for Genuine Employers (€650):

• Before Campaign Kickoff: Cancellation requested within 5 business days of purchase, provided research and screening work has not commenced, is eligible for a full refund minus a 5% administrative payment processing fee.
• Active Campaign: Once targeting briefs are finalized and outreach research is underway, fees cover dedicated researcher time and validation infrastructure, and refunds are prorated based on research stage reached.

4. Failed Payments

If an online payment fails, expires, or is rejected by your banking provider, no order is fulfilled, and no charge is made by JA Consultancy.

5. How to Request a Refund

To request a refund, simply email me directly at contact@jaconsultancy.eu with your Order Number (e.g., JA-ORD-2026-XXXXXX). I will personally review your request and process your refund back to your original payment method within 5–7 business days.